Is your phone system overwhelmed during peak hours? Take control with Call Control, a powerful feature designed to manage incoming calls efficiently, prevent system overload, and deliver a superior customer experience.
- Control Call Volume: Precisely set how many calls are connected simultaneously, keeping your lines open for essential calls.
- Real-Time Queue Visibility: Instantly monitor your call queues using the integrated Call Control Status tool. Operators can easily view who’s waiting, their queue positions, and how long they've been on hold.
- Enhanced Caller Experience: Provide informative greetings and position announcements, keeping your callers informed and engaged while reducing frustration.
- Flexible Queue Management: Customize queue length, wait times, and queue behavior. Decide exactly how calls are handled when limits are reached—redirect calls, send them to voicemail, or disconnect gracefully.
Call Control and Call Control Status: a powerful combination that gives your operators complete control and visibility over incoming calls. Ideal for customer service, sales teams, or busy seasonal periods.
Activate Call Control today and instantly streamline your call handling.